Terms & Conditions For Use of Website and Services
Welcome to Ivy & Lily Ltd. These Terms and Conditions ("Terms") govern your use of our website and services.
By accessing this website or engaging our services, you agree to be bound by these Terms.
1. Services
We provide virtual assistant services on a freelance, contract basis. Services may include, but are not limited to, administrative support, email management, scheduling, document formatting, and social media assistance, Airbnb co-host and more.
We reserve the right to refuse service to any person or entity without providing a reason.
2. Disclaimer
All services are provided “as-is” and “as available” without warranties of any kind, either express or implied. While we make every effort to provide accurate and timely assistance, we do not guarantee any specific outcomes, performance results, or error-free work.
You agree that we are not liable for:
Any direct, indirect, or consequential losses or damages
Financial, reputational, or operational harm resulting from service delivery
Errors, omissions, delays, or interruptions in service
3. Limitation of Liability
To the maximum extent permitted by law, [Your Business Name], including its owner(s), employees, and subcontractors, shall not be held liable for any damages arising from:
Client-provided misinformation or unclear instructions
Any misuse or misunderstanding of the work delivered
Service delays due to illness, emergencies, or force majeure
In any case, total liability shall not exceed the amount paid for the specific service giving rise to the claim.
4. Client Responsibilities
Clients agree to:
Provide accurate, timely, and complete information
Review deliverables promptly
Back up their own data and files
Failure to cooperate or communicate may result in service delays or termination.
5. Intellectual Property
Unless agreed otherwise in writing:
Clients retain ownership of their materials and data
We retain ownership of templates, systems, and internal processes used in service delivery
Completed work is transferred upon full payment
6. Confidentiality
We respect your privacy and maintain confidentiality on all non-public information shared in the course of our work. We may disclose information if legally required.
7. Payments & Refunds
All services must be paid in full as agreed prior to delivery unless stated otherwise.
Refunds are not guaranteed and are offered at our sole discretion. Unused hours or packages expire per calendar week.
8. Termination
Either party may terminate services at any time in writing. In such cases, the client is responsible for all completed work and associated fees up to the date of termination.
9. Governing Law
These Terms shall be governed by and construed in accordance with the law.
10. Changes to Terms
We reserve the right to modify these Terms at any time without notice. Continued use of our website and services constitutes acceptance of the updated Terms.
Contact:
For questions or concerns about these Terms, please contact us at:
Email: Hello@IvyandLily.co.uk
Phone: 07510 243 226
Please feel free to text or WhatsApp us on the number above.
Last Update: 1st July, 2025.
Privacy Policy
1. Who We Are
Ivy & Lily Ltd (“we,” “us,” or “our”) is a Virtual Assistant business that provides administrative and business support services to clients. We are committed to protecting the privacy and security of your personal data.
Our website address is: www.IvyandLily.co.uk
2. What Data We Collect
We may collect and process the following types of personal data:
Name and contact details (e.g. email address, phone number)
Business details (e.g. company name, job title)
Communications (e.g. emails or messages sent to us through text or WhatsApp)
Website usage data (e.g. cookies, IP address, browser type)
3. How We Collect Data
We collect data when:
You contact us via forms, email, or any type of communication
You book a service or consultation
You sign up for newsletters or updates
You browse our website (via cookies or analytics)
4. Why We Collect Your Data
We use your data to:
Provide and manage our virtual assistant services
Respond to your inquiries
Send invoices and receipts
Improve our website and services
Comply with legal obligations
We do NOT sell your data to third parties.
5. Lawful Bases for Processing (Under GDPR)
We process your personal data based on one or more of the following:
Your consent
Performance of a contract
Our legal obligations
Our legitimate interests in operating and improving our business
6. Data Sharing and Third Parties
We may share your data with:
Cloud platforms (e.g. HubSpot, Buffer)
Professional advisors (e.g. accountants, legal counsel)
Website analytics tools (e.g. Google Analytics)
All third-party service providers are contractually required to keep your information secure and only use it for the agreed purposes.
7. Data Retention
We retain your personal data:
For as long as necessary to fulfil our contract with you
As required by law (e.g. financial recordkeeping for 6 years)
Until you request deletion (where applicable)
8. Your Data Rights
Under GDPR (and similar regulations), you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with a data protection authority
9. Cookies and Tracking
We use cookies to:
Improve website performance
Analyse user behaviour through tools like Google Analytics
You can adjust your cookie preferences through your browser settings.
10. Data Security
We implement appropriate technical and organisational measures to secure your data, including:
Password-protected systems.
Two-factor authentication.
Limited access to data by authorised personnel only.
11. Transfers Outside the UK/EU
If we transfer data outside the UK (e.g. to cloud providers), we ensure that such transfers comply with data protection laws through standard contractual clauses or other safeguards.
12. Changes to This Privacy Policy
We may update this Privacy Policy . Any changes will be posted on this page with an updated “Effective Date.”
Contact:
For questions or concerns about Privacy Policy, please contact us at:
Email: Hello@IvyandLily.co.uk
Phone: 07510 243 226
Please feel free to text or WhatsApp us on the number above.
Last Update: 1st July, 2025.
Cookies Policy
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, phone) when you visit a website. They help the website remember your preferences and activity for a better user experience.
2. How We Use Cookies
We use cookies to:
Provide a smooth browsing experience
Remember your preferences (e.g., language settings)
Analyse how visitors use our website
Improve performance and functionality
Enable marketing and advertising features (where applicable)
We do NOT use cookies to collect personally identifiable information without your consent.
3. Types of Cookies We Use
Essential cookies
Necessary for the website to function properly (e.g. security, navigation).
Performance cookies
Help us understand how visitors use our site (e.g. Google Analytics).
Functionality cookies
Remember user preferences and enhance user experience.
Marketing cookies
Used to track visitors across websites for advertising purposes. (Only used with your consent.)
4. Third-Party Cookies
We may use trusted third-party services that place cookies, such as:
Google Analytics – To collect anonymous site usage data
YouTube or Vimeo – If you embed videos
Facebook Pixel – For marketing/retargeting (if used)
These providers may collect data in accordance with their own privacy and cookie policies.
5. Managing Cookie Preferences
When you first visit our website, you'll be asked to accept or decline non-essential cookies via a cookie banner.
You can also:
Change browser settings to block or delete cookies
Visit www.aboutcookies.org or www.allaboutcookies.org for detailed instructions
Note: Disabling some cookies may affect your experience or limit certain website functionality.
6. Updates to This Policy
We may update this Cookie Policy occasionally. Changes will be posted here with an updated effective date.
Contact:
For questions or concerns about these Terms, please contact us at:
Email: Hello@IvyandLily.co.uk
Phone: 07510 243 226
Please feel free to text or WhatsApp us on the number above.
Last Update: 1st July, 2025.